Notes: “√”means the service is available,and “▲” means the service is available subject to specific circumstances.

① Complimentary VIP Card for one specified person

Diamond members who have successfully maintained their status may be entitled to specify one person to be awarded a Silver membership within a month of successful maintenance. Diamond members who have accrued 500,000 miles or above within the validity of their VIP membership by taking flights operated by Xiamen Airlines/Hebei Airlines/Jiangxi Airlines with an MF/NS/RY code may be entitled to specify one person to be awarded a Gold membership.

The expiration date of the complimentary VIP membership is identical to that of the Diamond membership. The person specified for the complimentary membership must be at least 12 years old. The complimentary membership is not entitled to membership qualification gift packages.

② Service Ambassador

Diamond members may use the dedicated service when calling Xiamen Airlines’ ticket booking hotline and be entitled to personal “Service Ambassador” service.

③ Complimentary upgrades

Diamond members who fly on full fare Business J Class are eligible for a complimentary upgrade to First Class. Egret Miles Diamond, Platinum, Gold and Silver Card members who fly on full fare Economy Y class with Xiamen Airlines/ Hebei Airlines/Jiangxi Airlines are eligible for a complimentary upgrade to Business Class and Premium Economy Class of Hebei Airlines /Jiangxi Airlines . Silver Card members are entitled to up to 5 upgrades to Business Class each year within the term of validity of membership (one year from the date of automatic membership upgrade).

If the ticket is issued more than 3 hours before the scheduled departure time, and there are seats available in First Class, Business Class or Premium Economy Class, VIP members will be automatically upgraded when checking in. If the ticket is issued within 3 hours of scheduled departure, Xiamen Airlines cannot guarantee the free upgrade service for VIP members because of the time limit for pre-flight preparation. The complimentary upgrade service does not apply to code-shared flights.

④ Guaranteed Reservations for VIP members themselves, full-fare Economy Class

Diamond members who have booked a full fare Economy Class ticket with our Service Ambassador or at one of our direct sales outlets 24 hours before departure time will be guaranteed a seat. This service is applicable to flights with the MF/NS/RY code and  operated by Xiamen Airlines/Hebei Airlines/Jiangxi Airlines, nor applicable to code-shared flights.

⑤ Guide reservation

Diamond members may call 95557 service hotline 24 hours before the scheduled departure time to make reservations for a guide who will lead them from the check-in counter to the VIP lounge. This service is applicable to flights operated by Xiamen Airlines/Hebei Airlines/Jiangxi Airlines and use with an MF/NS/RY code. This service is currently available at airports in Xiamen, Fuzhou, Quanzhou, Hangzhou, Changsha,Beijing and Tianjin for flights operated by Xiamen Airlines, Shijiazhuang for Hebei Airlines, and Nanchang for Jiangxi Airlines.

⑥ VIP lounge service for Silver members

Silver members may be entitled to service at the VIP lounges we operate at the airports in Xiamen, Fuzhou, Quanzhou, Hangzhou, Tianjin, Shijiazhuang and Nanchang.

⑦ Miles Redemption for VIP member’s personal preferred seating at International/Regional flights

Applicable to flights that are operated by Xiamen Airlines and use an MF code.

⑧ Free ticket changes and refunds

Only for tickets purchased at Xiamen Airlines’ official website, mobile app, WeChat, ticketing office, through service hotline (95557), Hebei Airlines’ website, mobile app, Wechat, ticketing office in Shijiazhuang and Beijing Daxing Airport, hotline(0311-96699), Jiangxi Airlines’ website, ticketing office, hotline(0791-96300).

Only for tickets purchased at a discount of 50% or less where the booking class is F/A/J/C/D/I/Y/H/B/M/L/K/N/Q/V with Xiamen Airlines, and F/A/J/C/D/I/W/P/Y/H/B/M/L/K/N/Q/V with Hebei Airlines and Jiangxi Airlines. Tickets for international flights, flights to/from Hong Kong, Macao and Taiwan regions, and non-refund tickets, code-share flight tickets are excluded.

To receive a fee waiver, the passenger shall request a ticket refund at our direct sales outlets, and request flight change at the original ticket issuing office before the scheduled departure time. A fee waiver is unavailable after your flight departs. Flight changes and ticket refunds are subject to current fare conditions.

⑨ Extra Free Baggage Allowance

The total free baggage allowance for VIP members is equal to the free baggage allowance for the original class of service plus the extra free baggage allowance.

For flights where the baggage allowance is calculated by the number of bags (piece basis), the following rules apply:

Each bag for First Class or Business Class passengers shall be up to 32 kg, and each bag for Economy Class passengers shall be up to 23 kg. The total outside dimensions of each bag (length + width + height) shall not exceed 158 cm.

⑩ VIP Tier Bonus Miles

In addition to base award miles accrued, Egret Diamond, Platinum, Gold and Silver Card members will earn 50%, 30%, 15% and 10% of TPM, respectively, as VIP Tier bonus miles when they purchase tickets on domestic flights at a discount of no more than 20% or purchase tickets in class F/A/J/C/D/I/Y with Xiamen Airlines, F/A/J/C/D/I/W/P/Y with Hebei Airlines and Jiangxi Airlines on international flights and flights to/from Hong Kong, Macao and Taiwan regions. The miles will be added to the member’s normal bonus miles and electronic account, which are not considered as qualification miles for obtaining or maintaining membership.

⑪ Double bonus miles for flights taken on birthdays

When a VIP member takes a flight operated by Xiamen Airlines/Hebei Airlines/Jiangxi Airlines and use with an MF/NS/RY code on his or her birthdays, double bonus miles will be accrued as per the cabin class he or she takes. The additional bonus miles shall not be considered as the miles qualifying or maintaining the membership.

⑫ Miles validity extended by 1 year

Diamond members who take flights with an MF/NS/RY code during the validity period of their membership shall have the validity of the accrued miles extended to December 31st of the fifth year from the date of the flight.

⑬ Miles overdraft

When redeeming award tickets or upgrades, or services such as VIP lounges we operate, prepaid extra baggage or preferred seating at our direct sales outlets, official website or by calling our service hotline 95557, miles may be overdrawn if the miles in the member’s account are insufficient. The overdraft limit for Diamond, Platinum, Gold and Silver members are 12,000, 6,000, 3,000 and 1,000 miles, respectively.

Tips:

1. The Egret VIP Card can only be used by the cardholder within the membership validity period. Egret Miles reserves the right to reclaim or deactivate a VIP card after it expires.

2. In case of improper use of an Egret VIP Card (e.g., use after expiration or transferring or lending the card to others), Egret Miles  reserves the right to confiscate the Egret VIP Card and terminate the VIP membership without notice.

3. Egret Miles VIP members shall present the Egret VIP Card, original ID document and boarding pass for access to exclusive VIP services.

4. The free upgrade service is only available for flights operated by Xiamen Airlines/Hebei Airlines/Jiangxi Airlines and use with an MF/NS/RY code; Xiamen Airlines Group reserves the right to suspend the service under special circumstances. All free upgrades will only be provided for eligible passengers on the ground; no free upgrades will be awarded onboard.

5. VIP services are not available on code-share flights.

6. To ensure on-time departure, we may be unable to guarantee a regular First Class / Business Class meal for those passengers who received a free upgrade shortly before the scheduled departure time, due to the limited time available for meal preparation.

7. The VIP services and benefits listed above are subject to conditions of specific flights.

Egret Miles VIP members qualify for the following VIP benefits when taking flights both coded and operated by SkyTeam member airlines.

Notes:

(1) SkyTeam Elite and Elite Plus members may enjoy free additional baggage allowance on any SkyTeam partner airlines’ operated flights.
Weight Concept: Elite member + 10kg, Elite Plus member + 20kg.
Piece Concept: Elite member/ Elite Plus members + 1piece.

Some SkyTeam partners may adopt special policies regarding extra baggage allowance. Please contact the actual carrier for more information.

(2) For Elite and Elite Plus members who take SkyTeam partner airlines’ flights, preferred seating is available only on long-haul international flights of 6 hours or more.

(3) Elite Plus members will be guaranteed a confirmed, full-fare economy class reservation on any SkyTeam long-haul flight (international, 6 hours or more) - including sold-out flights. The reservation must be made at least 24 hours prior to departure time.

(4) Elite Plus members traveling in any class of service are entitled to all the member airlines’ lounges when they are departing on a same-day (within 24 hours) international flight operated by one of the SkyTeam airlines. They are allowed to invite one guest (traveling on a SkyTeam flight but not necessarily on the same flight) for lounge access. The guest is able to get access to the lounges only when he/she is together with the Elite Plus member.

Egret Miles VIP members qualify for the following VIP benefits when taking flights with an CZ code that are operated by China Southern Airlines.

①Preferred Seating is available only on international flights of 6 hours or more.

②It is applicable to international (regional) flights of 6 hours or more. The reservation must be made at least 24 hours prior to departure time and the booking class is economy class full price (Y class).

③Only the exclusive lounge of China Southern Airlines.