Frequently Asked Questions

How can I become an Egret Club member?
What are the benefits of becoming an Egret Club member?
How can I get an Egret Card?
How do I use the password on your website?
What could I do with Egret miles?
Can I accrue miles if my family members took Xiamen Airlines’ flights?
Can I redeem award tickets for my family members?
How could I redeem award tickets at Xiamen Airlines’ ticketing offices?
Can I combine my miles accumulated in several Egret Cards that I have?
Under what circumstances do I need to retro-claim award miles online?
How could I become an Egret Gold Card or Egret Silver Card member?
What exclusive benefits can Egret Gold Card or Egret Silver Card members enjoy?
How could I activate my access to award redemption?
What should I do if my card is lost or damaged?

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