Redeem Miles

Ways for Flight Awards Redemption

1.Members can redeem miles at Xiamen Airlines’ official website, mobile app, ticketing office, through our service hotline (95557), Hebei Airlines website and mobile APP and Jiangxi Airlines website. Identity authentication is required prior to your first award redemption.

2.For award tickets redemption at Xiamen Airlines Group’s ticketing offices, please provide your Egret Card, transaction password and valid, original ID document. If you redeem award tickets for a beneficiary, or if you entrust another person to redeem award tickets on your behalf, then the original, valid ID document of the designated person is also required.

 

Beneficiary System for Flight Award Redemption

1.The Egret Award Miles applies to the beneficiary system. Besides being used by the member themselves, award miles can only be used to redeem flight awards for the beneficiaries (natural persons only) specified by the member. A list of the member’s beneficiaries must be set up before this type of redemption is made.

2.Each member can add a maximum of eight beneficiaries to his/her list (excluding the member).

3.The member can create their list of beneficiaries on the Xiamen Airlines’ official website, Mobile App, WeChat, at a ticketing office, through the service hotline (95557) ,on Hebei Airlines website wechat, mobile APP and Jiangxi Airlines website. Complete identity information for each beneficiary must be provided.

4.Additions and edits to beneficiaries become valid 30 days from the date of submission (including the initial addition).

 

Instructions on Flight Awards Redemption

1.Award miles can only be redeemed through Egret Miles according to its redemption policies. Other airlines or agents shall not be entitled to handle Egret miles unless being authorized by Xiamen Airlines.

2.Award miles cannot be sold, inherited or redeemed for cash. Members cannot redeem an award ticket with a combination of award miles and other payment methods.

3.Mileage from different accounts cannot be merged for award redemption.

4.The award redemption criteria for adult passengers apply to children and infant passengers.

5.Award tickets should be issued immediately after your booking. Xiamen Airlines does not provide ticketing on departure and free delivery service for award tickets.

6.Award tickets must have a definite itinerary, flight number, date and class of service. They are not qualified for voluntary endorsement or voluntary rerouting.

7.Award tickets are valid for one year from their date of issue, and lost award tickets can’t be reissued.

8.“Award ticket” means only an exemption from paying the ticket fare. Passengers will be responsible for relating taxes and fees, which include, but are not limited to, airport construction fees, fuel surcharges, departure taxes, and safety inspection charges.

9.The seating availability of award tickets and class of service upgrades on a flight is limited and restricted by blackout dates. As such, please arrange your travel prior to the departure. For more details, please visit the Egret Miles section of Xiamen Airlines' website or contact Xiamen Airlines’ service hotline (95557).

Xiamen Airlines Award Tickets

Redemption for Xiamen Airlines Group Award tickets (Unit: Egret Miles)

Domestic routes:One-way Award Ticket Chart

Flight Distance

Economy Class

Premium Economy Class

Business Class

First Class

1-500KM

5000

6000

9000

10000

501-1000KM

9000

11000

16000

18000

1001-1500KM

13000

16000

23000

26000

1501-2000KM

18000

22000

32000

36000

2001-3000KM

23000

28000

41000

46000

3000+KM

28000

34000

50000

56000

Special route: 

Chongqing — Lhasa

18000

-

32000

36000


International and Regional Routes: One-Way Award Ticket Chart

From/To

Economy Class

Premium Economy Class

Business Class

First Class

Mainland China - Hong Kong, Macao and Taiwan regions

20000

24000

26000

36000

Mainland China - Japan and South Korea

25000

30000

32500

45000

Mainland China - Southeast Asia

30000

36000

39000

54000

Mainland China - South Asia

40000

-

60000

80000

Mainland China - Australia

40000

-

60000

80000

Mainland China - Middle East

40000

-

60000

80000

Mainland China - Europe

50000

-

80000

120000

Mainland China – North America

60000

-

110000

155000


Award Upgrade Redemption for Xiamen Airlines Group’s Routes (Unit: Egret Miles)

Domestic Routes

Ticket Type

Upgrade Method

Miles Required

Full-Fare Economy

Direct redemption of miles for an upgrade

Miles required for First/Business Class deduct miles required for Economy Class.

Discounted Economy

Pay the fare difference in cash for a full-fare economy ticket and then redeem miles for an upgrade.


International and Regional Routes (One-Way)

Available Upgrade

Economy Class Upgraded to Cabin O, Business Class

Business Class Upgraded to Cabin A, First Class

Business Class Upgrade to Cabin W, Premium Economy Class

Y/X

H/B

M/L

K/N/Q/V

T/R

J/O

C/D/I 

Y/X

H/B

M/L

K/N/Q/V

T/R

Mainland China-Hong Kong, Macao and Taiwan regions

6000

10000

16000

22000

24000

10000

13000

4000

8000

14000

20000

22000

Mainland China-Japan and South Korea

7500

15000

20000

26000

30000

12500

15000

5000

12500

17500

23500

27500

Mainland China-Southeast Asia

9000

18000

22000

30000

35000

15000

18000

6000

15000

19000

27000

32000

Mainland China-

South Asia

20000

30000

40000

50000

55000

20000

30000






Mainland China-Australia

20000

30000

40000

50000

55000

20000

30000






Mainland China-Europe

30000

50000

60000

70000

75000

40000

50000






Mainland China-North America

50000

70000

80000

90000

100000

45000

60000






Notes: X, O and A classes are only available for ticket redemptions with Egret miles.

 

Award Tickets/Award Upgrades with Xiamen Airlines Group

1.Redemption of award tickets is applicable only to flights both coded and operated by “MF/NS/NR”. Chartered flights do not qualify for redemption.

2.Passengers traveling with an award upgrade will earn miles based on their original cabin class, not the upgraded class.

3.The rules of voluntary rerouting or voluntary refund:

Class of service

Booking Classes

Voluntary Rerouting Fee

Voluntary Refund Fee

Before Departure

After Departure

Before Departure

After Departure

First Class

A

30RMB/time

100 RMB/time

50% of original miles required

Business Class

O

Premium Economy Class

W

Economy Class

X

 Note:

Before/After departure is subject to the Schedule Time of Departure.

②Applicable to standard miles redemption for award tickets.

③The expiry date of the new ticket is the same as the original one.

 4.Please refer to the the above relevant provision for the application of voluntary rerouting with respect to an award upgrade. In case of voluntary refund of an award upgrade, the refund of cash part will be subject to the voluntary refund regulations of its original booking class before upgrades, and the refund fees will be calculated based on the upgrade booking time while the refund fees of miles part will be charged at 50% of its original miles redeemed.

 5.If there is an involuntary change of flight date, itinerary or booking class, the operating carrier will accept your award ticket on the flight we arrange for you. The miles difference will be recredited to your account in case of a class of service downgrade, and no more miles will be required in case of an involuntary class of service upgrade. If there is no seat available for an award ticket, you can provide relevant information about the involuntary refund to Egret Miles and, after verifying the information, we will recredit the mileage redeemed for the award ticket. Your recredited miles will remain valid from the date of the award ticket redemption until December 31st of the fourth calendar year thereafter. Egret Miles assumes no other liability beyond this.

 6.If there is an involuntary change of flight date, itinerary or booking class, the operating carrier will accept your award upgrade on the flight we arrange for you. The miles difference will be recredited to your account in case of a class of service downgrade, and no more miles will be required in case of an involuntary class of service upgrade. If there is no seat available for an award upgrade, you can provide relevant information about the involuntary refund to Egret Miles and, after verifying the information, we will recredit the mileage redeemed for the award upgrade. Your recredited miles will remain valid from the date of the award upgrade redemption until December 31st of the fourth calendar year thereafter. Egret Miles assumes no other liability beyond this.

 7.Please refer to the relevant provisions of Xiamen Airlines General Conditions of Carriage for Domestic/ International Passengers and Baggage for the application of involuntary change and refund of award tickets.

Domestic routes:One-way Award Ticket Chart

Domestic routes:One-way Award Ticket Chart (Unit: Egret Miles)

Flight Distance (KM)

Economy Class

Business Class

First Class

1-500

6000

12000

15000

501-1000

11000

22000

27500

1001-1500

15000

30000

37500

1501-2000

20000

40000

50000

2001-3000

25000

50000

62500

3000+

29000

56000

70000

International and Regional Routes:One-way Award Ticket Chart

International and Regional Routes:One-way Award Ticket Chart (Unit: Egret Miles)

Flight Distance (KM)

Economy Class

Business Class

First Class

1-1000

13000

26000

32500

1001-1500

19000

38000

47500

1501-2000

25000

50000

62500

2001-3000

31000

62000

77500

3001-5000

42000

84000

105000

5001-7000

50000

100000

125000

7001-10000

70000

140000

175000

10000+

85000

170000

212500

Award tickets with SkyTeam partners' flights and China Southern Airlines' flights

1.Xiamen Airlines partner airlines consists of SkyTeam member airlines and China Southern Airlines.

2.Redemption of partner airlines’ award tickets is applicable only to flights both coded and operated by the same partner airlines. Code-share flights among partner airlines do not qualify for redemption.

3.Egret Miles members may redeem award tickets on a single partner airlines’ flight, or on several partner airlines’ flights for the purpose of flight connection.

4.If the itinerary involves only Xiamen Airlines' flights, Xiamen Airlines’ award ticket redemption criteria shall apply. If the itinerary contains both Xiamen Airlines’ flights and partner airlines’ flights, the segments operated by Xiamen Airlines are subject to Xiamen Airlines’ award ticket redemption criteria, and the remaining flight segments are subject to partner airlines’ award ticket redemption criteria.

5.Partner airlines’ award tickets qualifies for one change in flight number or date.  The change is free of charge, provided it is within its validity period, a seat is available on the proposed flight and the request is made before the flight’s scheduled departure time. If more changes are to be made, a surcharge of CNY100 (or foreign currency of equivalent value) will be charged for each subsequent change.

6.If there is an involuntary refund of a partner airlines’ award ticket, you can provide relevant information about the involuntary refund to Xiamen Airlines. After verifying the information, we will recredit the mileage redeemed for the award ticket to your account. Your recredited miles will remain valid from the date of the award upgrade redemption until December 31st of the fourth calendar year thereafter. Xiamen Airlines assumes no other liability beyond this.

7.Xiamen Airlines does not provide award upgrades for partner airlines’ flights.

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Domestic International x

  XIAMEN FUZHOU HANGZHOU CHANGSHA
  QUANZHOU TIANJIN BEIJING CHONGQING
  SHANGHAI HONGQIAO SHENZHEN GUANGZHOU CHENGDU
  WUHAN XI AN QINGDAO HARBIN
  ZHENGZHOU DALIAN NANCHANG WUYISHAN
  TAIPEI SUNGSHAN CHINA TAIPEI TAOYUAN CHINA KAOHSIUNG CHINA TAICHUNG CHINA
  HONGKONG CHINA MACAU CHINA
A MACAU CHINA
B BAOTOU BEIJING BIJIE
C CHIFENG CHANGCHUN CHANGSHA CHANGZHOU
  CHENGDE CHENGDU CHIZHOU CHONGQING
D DALIAN DATONG DUNHUANG
F FUZHOU
G KAOHSIUNG CHINA GANZHOU GUANGZHOU GUILIN
  GUIYANG GUOLUO
H HARBIN HAIKOU HAILAR HANGZHOU
  HANZHONG HEFEI HENGYANG HUANGSHAN
  HOHHOT
J JINAN JIEYANG JIUZHAI
K KUNMING
L LANZHOU LHASA LIANCHENG LIANYUNGANG
  LIJIANG LIUZHOU LUZHOU
M MANZHOULI MIANYANG MUDANJIANG
N NANCHANG NANCHONG NANJING NANNING
  NANYANG NANTONG NINGBO Nagri Gunsa
  Ninglang Luguhu
O Ordos
Q QINGDAO QINHUANGDAO QUANZHOU QINGYANGXIFENG
S SANYA SHANGHAI HONGQIAO SHANGHAI PUDONG SHENYANG
  SHENZHEN SHIJIAZHUANG
T TAIYUAN TIANJIN TAICHUNG CHINA TUMUSHUKE
  TAIPEI SUNGSHAN CHINA TAIPEI TAOYUAN CHINA
U URUMQI ULANQAB
W WANZHOU WENZHOU WUHAN WUXI
  WUYISHAN
X XIAMEN XIAN XICHANG HONGKONG CHINA
  XINING XUZHOU
Y YANCHENG YANTAI YANGZHOU YICHANG
  YINCHUAN YULIN YUNCHENG YUSHU
  YANAN
Z ZHANGJIAJIE ZHANJIANG ZHENGZHOU ZHOUSHAN
  ZHUHAI ZUNYI MAOTAI ZUNYI XINZHOU ZHALANTUN

Domestic International x

  XIAMEN FUZHOU HANGZHOU CHANGSHA
  QUANZHOU TIANJIN BEIJING CHONGQING
  SHANGHAI HONGQIAO SHENZHEN GUANGZHOU CHENGDU
  WUHAN XI AN QINGDAO HARBIN
  ZHENGZHOU DALIAN NANCHANG WUYISHAN
  TAIPEI SUNGSHAN CHINA TAIPEI TAOYUAN CHINA KAOHSIUNG CHINA TAICHUNG CHINA
  HONGKONG CHINA MACAU CHINA
A MACAU CHINA
B BAOTOU BEIJING BIJIE
C CHIFENG CHANGCHUN CHANGSHA CHANGZHOU
  CHENGDE CHENGDU CHIZHOU CHONGQING
D DALIAN DATONG DUNHUANG
F FUZHOU
G KAOHSIUNG CHINA GANZHOU GUANGZHOU GUILIN
  GUIYANG GUOLUO
H HARBIN HAIKOU HAILAR HANGZHOU
  HANZHONG HEFEI HENGYANG HUANGSHAN
  HOHHOT
J JINAN JIEYANG JIUZHAI
K KUNMING
L LANZHOU LHASA LIANCHENG LIANYUNGANG
  LIJIANG LIUZHOU LUZHOU
M MANZHOULI MIANYANG MUDANJIANG
N NANCHANG NANCHONG NANJING NANNING
  NANYANG NANTONG NINGBO Nagri Gunsa
  Ninglang Luguhu
O Ordos
Q QINGDAO QINHUANGDAO QUANZHOU QINGYANGXIFENG
S SANYA SHANGHAI HONGQIAO SHANGHAI PUDONG SHENYANG
  SHENZHEN SHIJIAZHUANG
T TAIYUAN TIANJIN TAICHUNG CHINA TUMUSHUKE
  TAIPEI SUNGSHAN CHINA TAIPEI TAOYUAN CHINA
U URUMQI ULANQAB
W WANZHOU WENZHOU WUHAN WUXI
  WUYISHAN
X XIAMEN XIAN XICHANG HONGKONG CHINA
  XINING XUZHOU
Y YANCHENG YANTAI YANGZHOU YICHANG
  YINCHUAN YULIN YUNCHENG YUSHU
  YANAN
Z ZHANGJIAJIE ZHANJIANG ZHENGZHOU ZHOUSHAN
  ZHUHAI ZUNYI MAOTAI ZUNYI XINZHOU ZHALANTUN