Redeem Miles

Ways for Flight Awards Redemption

1. Members can redeem miles at Xiamen Airlines’ official website, mobile app, ticketing office, through our service hotline (95557), Hebei Airlines website and mobile APP and Jiangxi Airlines website. Identity authentication is required prior to your first award redemption.

2. For award tickets redemption at Xiamen Airlines Group’s ticketing offices, please provide your Egret Card, transaction password and valid, original ID document. If you redeem award tickets for a beneficiary, or if you entrust another person to redeem award tickets on your behalf, then the original, valid ID document of the designated person is also required.

 

Beneficiary System for Flight Award Redemption

1. The Egret Award Miles applies to the beneficiary system. Besides being used by the member themselves, award miles can only be used to redeem flight awards for the beneficiaries (natural persons only) specified by the member. A list of the member’s beneficiaries must be set up before this type of redemption is made.

2. Each member can add a maximum of eight beneficiaries to his/her list (excluding the member).

3. The member can create their list of beneficiaries on the Xiamen Airlines’ official website, Mobile App, WeChat, at a ticketing office, through the service hotline (95557) ,on Hebei Airlines website wechat, mobile APP and Jiangxi Airlines website. Complete identity information for each beneficiary must be provided.

4. Additions and edits to beneficiaries become valid 30 days from the date of submission (including the initial addition).

 

 

Instructions on Flight Awards Redemption

1. Award miles can only be redeemed through Egret Miles according to its redemption policies. Other airlines or agents shall not be entitled to handle Egret miles unless being authorized by Xiamen Airlines.

2. Award miles cannot be sold, inherited or redeemed for cash. Members cannot redeem an award ticket with a combination of award miles and other payment methods.

3. Mileage from different accounts cannot be merged for award redemption.

4. The award redemption criteria for adult passengers apply to children and infant passengers.

5. Award tickets should be issued immediately after your booking. Xiamen Airlines does not provide ticketing on departure and free delivery service for award tickets.

6. Award tickets must have a definite itinerary, flight number, date and class of service. They are not qualified for voluntary endorsement or voluntary rerouting.

7. Award tickets are valid for one year from their date of issue, and lost award tickets can’t be reissued.

8. “Award ticket” means only an exemption from paying the ticket fare. Passengers will be responsible for relating taxes and fees, which include, but are not limited to, airport construction fees, fuel surcharges, departure taxes, and safety inspection charges.

9. The seating availability of award tickets and class of service upgrades on a flight is limited and restricted by blackout dates. As such, please arrange your travel prior to the departure. For more details, please visit the Egret Miles section of Xiamen Airlines' website or contact Xiamen Airlines’ service hotline (95557).


Xiamen Airlines Award Tickets

•Redemption for Xiamen Airlines Group Award tickets (Unit: Egret Miles)

Domestic routes:One-way Award Ticket Chart

Flight Distance

Economy Class

Premium Economy Class

Business Class

First Class

1-500KM

5000

6000

9000

10000

501-1000KM

9000

11000

16000

18000

1001-1500KM

13000

16000

23000

26000

1501-2000KM

18000

22000

32000

36000

2001-3000KM

23000

28000

41000

46000

3000+KM

28000

34000

50000

56000

Special route: Chongqing — Lhasa

18000

-

32000

36000

 

 

International and Regional Routes: One-Way Award Ticket Chart

From/To

Economy Class

Premium Economy Class

Business Class

First Class

Mainland China - Hong Kong, Macao and Taiwan regions

20000

24000

26000

36000

Mainland China - Japan and South Korea

25000

30000

32500

45000

Mainland China - Southeast Asia

30000

36000

39000

54000

Mainland China - Australia

40000

-

60000

80000

Mainland China - Europe

50000

-

80000

120000

Mainland China – North America

60000

-

110000

155000

 

 

 

•Award Upgrade Redemption for Xiamen Airlines Group’s Routes (Unit: Egret Miles)

Domestic Routes

Ticket Type

Upgrade Method

Miles Required

Full-Fare Economy

Direct redemption of miles for an upgrade

Miles required for First/Business Class deduct miles required for Economy Class.

Discounted Economy

Pay the fare difference in cash for a full-fare economy ticket and then redeem miles for an upgrade.

 

International and Regional Routes (One-Way)

Available Upgrade

Economy Class Upgraded to Cabin O, Business Class

 

Business Class Upgraded to Cabin A, First Class

Business Class Upgrade to Cabin W, Premium Economy Class

Y/X

H/B

M/L

K/N/Q/V

T/R

J/O

C/D/I 

Y/X

H/B

M/L

K/N/Q/V

T/R

Mainland China-Hong Kong, Macao and Taiwan regions

6000

10000

16000

22000

24000

10000

13000

4000

8000

14000

20000

22000

Mainland China-Japan and South Korea

7500

15000

20000

26000

30000

12500

15000

5000

12500

17500

23500

27500

Mainland China-Southeast Asia

9000

18000

22000

30000

35000

15000

18000

6000

15000

19000

27000

32000

Mainland China-Australia

20000

30000

40000

50000

55000

20000

30000






Mainland China-Europe

30000

50000

60000

70000

75000

40000

50000






Mainland China-North America

50000

70000

80000

90000

100000

45000

60000






 

Notes:  X, O and A classes are only available for ticket redemptions with Egret miles.

 

Award Tickets/Award Upgrades with Xiamen Airlines Group

1. Redemption of award tickets is applicable only to flights both coded and operated by “MF/NS/NR”. Chartered flights do not qualify for redemption.

2. Passengers traveling with an award upgrade will earn miles based on their original cabin class, not the upgraded class.

3. The rules of voluntary rerouting or voluntary refund:

Class of service

Booking Classes

Voluntary Rerouting Fee

Voluntary Refund Fee

Before Departure

 

After Departure

Before Departure

 

After Departure

First Class

A

30RMB/time

100 RMB/time

50% of original miles required

Business Class

O

Premium Economy Class

 

W

Economy Class

 

X

 Note:

Before/After departure is subject to the Schedule Time of Departure.

Applicable to standard miles redemption for award tickets.

The expiry date of the new ticket is the same as the original one.

 

4. Please refer to the the above relevant provision for the application of voluntary rerouting with respect to an award upgrade. In case of voluntary refund of an award upgrade, the refund of cash part will be subject to the voluntary refund regulations of its original booking class before upgrades, and the refund fees will be calculated based on the upgrade booking time while the refund fees of miles part will be charged at 50% of its original miles redeemed.

 

5. If there is an involuntary change of flight date, itinerary or booking class, the operating carrier will accept your award ticket on the flight we arrange for you. The miles difference will be recredited to your account in case of a class of service downgrade, and no more miles will be required in case of an involuntary class of service upgrade. If there is no seat available for an award ticket, you can provide relevant information about the involuntary refund to Egret Miles and, after verifying the information, we will recredit the mileage redeemed for the award ticket. Your recredited miles will remain valid from the date of the award ticket redemption until December 31st of the fourth calendar year thereafter. Egret Miles assumes no other liability beyond this.

 

6. If there is an involuntary change of flight date, itinerary or booking class, the operating carrier will accept your award upgrade on the flight we arrange for you. The miles difference will be recredited to your account in case of a class of service downgrade, and no more miles will be required in case of an involuntary class of service upgrade. If there is no seat available for an award upgrade, you can provide relevant information about the involuntary refund to Egret Miles and, after verifying the information, we will recredit the mileage redeemed for the award upgrade. Your recredited miles will remain valid from the date of the award upgrade redemption until December 31st of the fourth calendar year thereafter. Egret Miles assumes no other liability beyond this.

 

7. Please refer to the relevant provisions of Xiamen Airlines General Conditions of Carriage for Domestic/ International Passengers and Baggage for the application of involuntary change and refund of award tickets.


China Southern Airlines Award Tickets

Redemption for China Southern Airlines Award Tickets (Unit: Egret Miles

Domestic routes:One-way Award Ticket Chart

Flight Distance (Km)

Economy Class

Business Class

First Class

1-1,200

 

18,000

 

32,000

 

40,000

 

>1,200

 

31,000

 

63,000

 

79,000

 

International and Regional Routes: SkyTeam Award Ticket Chart.

Domestic routes: SkyTeam Award Ticket Chart

Domestic  routes: SkyTeam Award Ticket Chart

Within  One Country

Economy  Class

Business  Class

First  Class

Mainland China

1-1200km

23

46

58

>1200km

45

90

113

USA (49 USA states, excluding Hawaii), Russia, Canada,  Brazil, Australia, India, Argentina, Kazakhstan, Sudan, Algeria, Congo,  Mexico, Saudi Arabia, Indonesia, Malaysia

35

70

88

All countries or regions excluding Zoneand

23

46

58

International and regional routes: SkyTeam Award Ticket Chart

International  and regional routes: SkyTeam Award Ticket Chart

Zone

 Hong Kong,  Macao, Taiwan

Northeast Asia

Southeast Asia

South Asia/  Central Asia

Europe

North America

Mexico/  Caribbean Sea/ Central America

Northern South  America

Southern South  America

Hawaii

South Pacific

Middle East/  North Africa

Central Africa/  South Africa

Mainland China

Economy Class

35

50

50

60

90

90

90

90

90

70

70

70

80

Business Class

70

100

100

120

180

180

180

180

180

140

140

140

160

First Class

88

125

125

150

225

225

225

225

225

175

175

175

200

Hong Kong,  Macao, Taiwan

Economy Class

40

50

50

60

80

80

80

80

90

70

70

70

70

Business Class

80

100

100

120

160

160

160

160

180

140

140

140

140

First Class

100

125

125

150

200

200

200

200

225

175

175

175

175

Northeast Asia

Economy Class


40

60

60

80

80

80

80

90

70

70

70

70

Business Class


80

120

120

160

160

160

160

180

140

140

140

140

First Class

100

150

150

200

200

200

200

225

175

175

175

175

Southeast Asia

Economy Class



40

60

80

80

80

80

90

70

60

70

70

Business Class



80

120

160

160

160

160

180

140

120

140

140

First Class


100

150

200

200

200

200

225

175

150

175

175

South Asia/  Central Asia

Economy Class




40

60

80

90

90

90

80

70

40

60

Business Class




80

120

160

180

180

180

160

140

80

120

First Class




100

150

200

225

225

225

200

175

100

150

Europe

Economy Class





50

70

70

70

70

80

90

60

70

Business Class





100

140

140

140

140

160

180

120

140

First Class





125

175

175

175

175

200

225

150

175

North America

Economy Class






50

50

60

70

50

80

70

70

Business Class






100

100

120

140

100

160

140

140

First Class






125

125

150

175

125

200

175

175

Mexico/  Caribbean Sea/ Central America

Economy Class







40

50

60

50

85

80

85

Business Class






80

100

120

100

170

160

170

First Class







100

125

150

125

213

200

213

Northern South  America

Economy Class








50

50

60

80

80

80

Business Class








100

100

120

160

160

160

First Class








125

125

150

200

200

200

Southern South  America

Economy Class









50

60

75

75

70

Business Class









100

120

150

150

140

First Class









125

150

188

188

175

Hawaii

Economy Class










30

60

80

80

Business Class










60

120

160

160

First Class










75

150

200

200

South Pacific

Economy Class











30

75

75

Business Class










60

150

150

First Class











75

188

188

Middle East/  North Africa

Economy Class












50

60

Business Class











100

120

First Class












125

150

Central Africa/  South Africa

Economy Class












50

Business Class


 









100

First Class













125

Zone&Country (region)

Redemption Zone Definition Chart

Zone

Country (Region)

China

Mainland China

Hong Kong, Macao, Taiwan regions

Hong Kong, Macao, and Taiwan of P.R. China

Northeast Asia

Japan, South Korea, North Korea, Mongolia

Southeast Asia

Vietnam, Laos, Cambodia, Burma, Thailand, Malaysia, Singapore, Indonesia, The Philippines, Brunei, East Timor, Guam, Saipan

South Asia, Central Asia

Nepal, Sikkim, Bhutan, Bangladesh, Pakistan, India, Sri Lanka, Maldives, Kazakhstan, Kyrgyzstan, Tajikistan, Uzbekistan, Turkmenistan

Middle East

Afghanistan, Iran, Kuwait, Saudi Arabia, Bahrain, Qatar, United Arab Emirates, Oman, Yemen, Iraq, Syria, Lebanon, Jordan, Palestine, Israel, Cyprus, Turkey, Georgia, Azerbaijan, Armenia

 North Africa

Morocco, Algeria, Tunisia, Libya, Egypt, Western Sahara

Central Africa, South Africa

Excluding North African countries

Europe

All European countries

North America

USA (49 states of USA, excluding Hawaii), Canada

Mexico, Caribbean Sea, Central America

Mexico, Antigua, Barbuda, Aruba, The Bahamas, Barbados, Bermuda, Cuba, Dominican Republic, Cayman Islands, Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama

Northern South America

Columbia, Ecuador, Peru, Venezuela, Guiana, French Guiana, Suriname

Southern South America

Argentina, Bolivia, Brazil, Chile, Uruguay, Paraguay

Hawaii

Hawaii Islands

South Pacific Region

Australia, New Zealand and South Pacific island countries


Award tickets with SkyTeam partners’ flights

1. Redemption of SkyTeam award tickets is applicable only to flights both coded and operated by the same SkyTeam member airlines and code-share flights among SkyTeam members do not qualify for redemption.

2. Egret Miles members may redeem award tickets on a single SkyTeam partners’ flight, or on several SkyTeam partners’ flights for the purpose of flight connection.

3. If the itinerary involves only Xiamen Airlines' flights, Xiamen Airlines’ award ticket redemption criteria shall apply. If the itinerary contains both Xiamen Airlines’ flights and SkyTeam partners’ flights, the segments operated by Xiamen Airlines are subject to Xiamen Airlines’ award ticket redemption criteria, and the remaining flight segments are subject to SkyTeam member airlines’ award ticket redemption criteria.

4. SkyTeam award tickets qualify for one change in flight number or flight date free of charge within its validity period on the condition that there is a seat available for an award ticket on the proposed flight and the request is made before the scheduled departure time of the flight.  If more changes are to be made, a surcharge of CNY100 (or foreign currency of equivalent value) will be charged for each subsequent change.

5. In case of involuntary refund of SkyTeam award ticket, you can provide relevant materials about the involuntary refund to Xiamen Airlines and we will recredit the miles for the unused segments to your account after verifying the materials. The recredited miles will remain valid from the date of the award ticket redemption until 31 December of the fourth calendar year thereafter.

6. Xiamen Airlines does not provide award upgrade for SkyTeam flights.

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