Ways for Flight Awards Redemption
1.Members can redeem miles at Xiamen Airlines’ official website, mobile app, ticketing office, through our service hotline (95557), Hebei Airlines website and mobile APP and Jiangxi Airlines website. Identity authentication is required prior to your first award redemption.
2.For award tickets redemption at Xiamen Airlines Group’s ticketing offices, please provide your Egret Card, transaction password and valid, original ID document. If you redeem award tickets for a beneficiary, or if you entrust another person to redeem award tickets on your behalf, then the original, valid ID document of the designated person is also required.
Beneficiary System for Flight Award Redemption
1.The Egret Award Miles applies to the beneficiary system. Besides being used by the member themselves, award miles can only be used to redeem flight awards for the beneficiaries (natural persons only) specified by the member. A list of the member’s beneficiaries must be set up before this type of redemption is made.
2.Each member can add a maximum of eight beneficiaries to his/her list (excluding the member).
3.The member can create their list of beneficiaries on the Xiamen Airlines’ official website, Mobile App, WeChat, at a ticketing office, through the service hotline (95557) ,on Hebei Airlines website wechat, mobile APP and Jiangxi Airlines website. Complete identity information for each beneficiary must be provided.
4.Additions and edits to beneficiaries become valid 30 days from the date of submission (including the initial addition).
Instructions on Flight Awards Redemption
1.Award miles can only be redeemed through Egret Miles according to its redemption policies. Other airlines or agents shall not be entitled to handle Egret miles unless being authorized by Xiamen Airlines.
2.Award miles cannot be sold, inherited or redeemed for cash. Members cannot redeem an award ticket with a combination of award miles and other payment methods.
3.Mileage from different accounts cannot be merged for award redemption.
4.The award redemption criteria for adult passengers apply to children and infant passengers.
5.Award tickets should be issued immediately after your booking. Xiamen Airlines does not provide ticketing on departure and free delivery service for award tickets.
6.Award tickets must have a definite itinerary, flight number, date and class of service. They are not qualified for voluntary endorsement or voluntary rerouting.
7.Award tickets are valid for one year from their date of issue, and lost award tickets can’t be reissued.
8.“Award ticket” means only an exemption from paying the ticket fare. Passengers will be responsible for relating taxes and fees, which include, but are not limited to, airport construction fees, fuel surcharges, departure taxes, and safety inspection charges.
9.The seating availability of award tickets and class of service upgrades on a flight is limited and restricted by blackout dates. As such, please arrange your travel prior to the departure. For more details, please visit the Egret Miles section of Xiamen Airlines' website or contact Xiamen Airlines’ service hotline (95557).
Redemption for Xiamen Airlines Group Award tickets (Unit: Egret Miles)
Domestic routes:One-way Award Ticket Chart | ||||
Flight Distance | Economy Class | Premium Economy Class | Business Class | First Class |
1-500KM | 5000 | 6000 | 9000 | 10000 |
501-1000KM | 9000 | 11000 | 16000 | 18000 |
1001-1500KM | 13000 | 16000 | 23000 | 26000 |
1501-2000KM | 18000 | 22000 | 32000 | 36000 |
2001-3000KM | 23000 | 28000 | 41000 | 46000 |
3000+KM | 28000 | 34000 | 50000 | 56000 |
Special route: Chongqing — Lhasa | 18000 | - | 32000 | 36000 |
International and Regional Routes: One-Way Award Ticket Chart | ||||
From/To | Economy Class | Premium Economy Class | Business Class | First Class |
Mainland China - Hong Kong, Macao and Taiwan regions | 20000 | 24000 | 26000 | 36000 |
Mainland China - Japan and South Korea | 25000 | 30000 | 32500 | 45000 |
Mainland China - Southeast Asia | 30000 | 36000 | 39000 | 54000 |
Mainland China - South Asia | 40000 | - | 60000 | 80000 |
Mainland China - Australia | 40000 | - | 60000 | 80000 |
Mainland China - Middle East | 40000 | - | 60000 | 80000 |
Mainland China - Europe | 50000 | - | 80000 | 120000 |
Mainland China – North America | 60000 | - | 110000 | 155000 |
Award Upgrade Redemption for Xiamen Airlines Group’s Routes (Unit: Egret Miles)
Domestic Routes | ||
Ticket Type | Upgrade Method | Miles Required |
Full-Fare Economy | Direct redemption of miles for an upgrade | Miles required for First/Business Class deduct miles required for Economy Class. |
Discounted Economy | Pay the fare difference in cash for a full-fare economy ticket and then redeem miles for an upgrade. |
International and Regional Routes (One-Way) | ||||||||||||
Available Upgrade | Economy Class Upgraded to Cabin O, Business Class | Business Class Upgraded to Cabin A, First Class | Business Class Upgrade to Cabin W, Premium Economy Class | |||||||||
Y/X | H/B | M/L | K/N/Q/V | T/R | J/O | C/D/I | Y/X | H/B | M/L | K/N/Q/V | T/R | |
Mainland China-Hong Kong, Macao and Taiwan regions | 6000 | 10000 | 16000 | 22000 | 24000 | 10000 | 13000 | 4000 | 8000 | 14000 | 20000 | 22000 |
Mainland China-Japan and South Korea | 7500 | 15000 | 20000 | 26000 | 30000 | 12500 | 15000 | 5000 | 12500 | 17500 | 23500 | 27500 |
Mainland China-Southeast Asia | 9000 | 18000 | 22000 | 30000 | 35000 | 15000 | 18000 | 6000 | 15000 | 19000 | 27000 | 32000 |
Mainland China- South Asia | 20000 | 30000 | 40000 | 50000 | 55000 | 20000 | 30000 | |||||
Mainland China-Australia | 20000 | 30000 | 40000 | 50000 | 55000 | 20000 | 30000 | |||||
Mainland China-Europe | 30000 | 50000 | 60000 | 70000 | 75000 | 40000 | 50000 | |||||
Mainland China-North America | 50000 | 70000 | 80000 | 90000 | 100000 | 45000 | 60000 |
Notes: X, O and A classes are only available for ticket redemptions with Egret miles.
Award Tickets/Award Upgrades with Xiamen Airlines Group
1.Redemption of award tickets is applicable only to flights both coded and operated by “MF/NS/NR”. Chartered flights do not qualify for redemption.
2.Passengers traveling with an award upgrade will earn miles based on their original cabin class, not the upgraded class.
3.The rules of voluntary rerouting or voluntary refund:
Class of service | Booking Classes | Voluntary Rerouting Fee | Voluntary Refund Fee | ||
Before Departure | After Departure | Before Departure | After Departure | ||
First Class | A | 30RMB/time | 100 RMB/time | 50% of original miles required | |
Business Class | O | ||||
Premium Economy Class | W | ||||
Economy Class | X |
Note:
①Before/After departure is subject to the Schedule Time of Departure.
②Applicable to standard miles redemption for award tickets.
③The expiry date of the new ticket is the same as the original one.
4.Please refer to the the above relevant provision for the application of voluntary rerouting with respect to an award upgrade. In case of voluntary refund of an award upgrade, the refund of cash part will be subject to the voluntary refund regulations of its original booking class before upgrades, and the refund fees will be calculated based on the upgrade booking time while the refund fees of miles part will be charged at 50% of its original miles redeemed.
5.If there is an involuntary change of flight date, itinerary or booking class, the operating carrier will accept your award ticket on the flight we arrange for you. The miles difference will be recredited to your account in case of a class of service downgrade, and no more miles will be required in case of an involuntary class of service upgrade. If there is no seat available for an award ticket, you can provide relevant information about the involuntary refund to Egret Miles and, after verifying the information, we will recredit the mileage redeemed for the award ticket. Your recredited miles will remain valid from the date of the award ticket redemption until December 31st of the fourth calendar year thereafter. Egret Miles assumes no other liability beyond this.
6.If there is an involuntary change of flight date, itinerary or booking class, the operating carrier will accept your award upgrade on the flight we arrange for you. The miles difference will be recredited to your account in case of a class of service downgrade, and no more miles will be required in case of an involuntary class of service upgrade. If there is no seat available for an award upgrade, you can provide relevant information about the involuntary refund to Egret Miles and, after verifying the information, we will recredit the mileage redeemed for the award upgrade. Your recredited miles will remain valid from the date of the award upgrade redemption until December 31st of the fourth calendar year thereafter. Egret Miles assumes no other liability beyond this.
7.Please refer to the relevant provisions of Xiamen Airlines General Conditions of Carriage for Domestic/ International Passengers and Baggage for the application of involuntary change and refund of award tickets.
Domestic routes:One-way Award Ticket Chart (Unit: Egret Miles) | |||
Flight Distance (KM) | Economy Class | Business Class | First Class |
1-500 | 6000 | 12000 | 15000 |
501-1000 | 11000 | 22000 | 27500 |
1001-1500 | 15000 | 30000 | 37500 |
1501-2000 | 20000 | 40000 | 50000 |
2001-3000 | 25000 | 50000 | 62500 |
3000+ | 29000 | 56000 | 70000 |
International and Regional Routes:One-way Award Ticket Chart (Unit: Egret Miles) | |||
Flight Distance (KM) | Economy Class | Business Class | First Class |
1-1000 | 13000 | 26000 | 32500 |
1001-1500 | 19000 | 38000 | 47500 |
1501-2000 | 25000 | 50000 | 62500 |
2001-3000 | 31000 | 62000 | 77500 |
3001-5000 | 42000 | 84000 | 105000 |
5001-7000 | 50000 | 100000 | 125000 |
7001-10000 | 70000 | 140000 | 175000 |
10000+ | 85000 | 170000 | 212500 |
1.Xiamen Airlines’ partner airlines consists of SkyTeam member airlines and China Southern Airlines.
2.Redemption of partner airlines’ award tickets is applicable only to flights both coded and operated by the same partner airlines. Code-share flights among partner airlines do not qualify for redemption.
3.Egret Miles members may redeem award tickets on a single partner airlines’ flight, or on several partner airlines’ flights for the purpose of flight connection.
4.If the itinerary involves only Xiamen Airlines' flights, Xiamen Airlines’ award ticket redemption criteria shall apply. If the itinerary contains both Xiamen Airlines’ flights and partner airlines’ flights, the segments operated by Xiamen Airlines are subject to Xiamen Airlines’ award ticket redemption criteria, and the remaining flight segments are subject to partner airlines’ award ticket redemption criteria.
5.Partner airlines’ award tickets qualifies for one change in flight number or date. The change is free of charge, provided it is within its validity period, a seat is available on the proposed flight and the request is made before the flight’s scheduled departure time. If more changes are to be made, a surcharge of CNY100 (or foreign currency of equivalent value) will be charged for each subsequent change.
6.If there is an involuntary refund of a partner airlines’ award ticket, you can provide relevant information about the involuntary refund to Xiamen Airlines. After verifying the information, we will recredit the mileage redeemed for the award ticket to your account. Your recredited miles will remain valid from the date of the award upgrade redemption until December 31st of the fourth calendar year thereafter. Xiamen Airlines assumes no other liability beyond this.
7.Xiamen Airlines does not provide award upgrades for partner airlines’ flights.
A | MACAU CHINA | |||
---|---|---|---|---|
B | BAOTOU | BEIJING | BIJIE | |
C | CHIFENG | CHANGCHUN | CHANGSHA | CHANGZHOU |
CHENGDE | CHENGDU | CHIZHOU | CHONGQING | |
D | DALIAN | DATONG | DUNHUANG |
F | FUZHOU | |||
---|---|---|---|---|
G | KAOHSIUNG CHINA | GANZHOU | GUANGZHOU | GUILIN |
GUIYANG | GUOLUO | |||
H | HARBIN | HAIKOU | HAILAR | HANGZHOU |
HANZHONG | HEFEI | HENGYANG | HUANGSHAN | |
HOHHOT | ||||
J | JINAN | JIEYANG | JIUZHAI |
K | KUNMING | |||
---|---|---|---|---|
L | LANZHOU | LHASA | LIANCHENG | LIANYUNGANG |
LIJIANG | LIUZHOU | LUZHOU | ||
M | MANZHOULI | MIANYANG | MUDANJIANG | |
N | NANCHANG | NANCHONG | NANJING | NANNING |
NANYANG | NANTONG | NINGBO | Nagri Gunsa | |
Ninglang Luguhu | ||||
O | Ordos |
A | MACAU CHINA | |||
---|---|---|---|---|
B | BAOTOU | BEIJING | BIJIE | |
C | CHIFENG | CHANGCHUN | CHANGSHA | CHANGZHOU |
CHENGDE | CHENGDU | CHIZHOU | CHONGQING | |
D | DALIAN | DATONG | DUNHUANG |
F | FUZHOU | |||
---|---|---|---|---|
G | KAOHSIUNG CHINA | GANZHOU | GUANGZHOU | GUILIN |
GUIYANG | GUOLUO | |||
H | HARBIN | HAIKOU | HAILAR | HANGZHOU |
HANZHONG | HEFEI | HENGYANG | HUANGSHAN | |
HOHHOT | ||||
J | JINAN | JIEYANG | JIUZHAI |
K | KUNMING | |||
---|---|---|---|---|
L | LANZHOU | LHASA | LIANCHENG | LIANYUNGANG |
LIJIANG | LIUZHOU | LUZHOU | ||
M | MANZHOULI | MIANYANG | MUDANJIANG | |
N | NANCHANG | NANCHONG | NANJING | NANNING |
NANYANG | NANTONG | NINGBO | Nagri Gunsa | |
Ninglang Luguhu | ||||
O | Ordos |